Lifetime Pro: What It Means

What’s included for life

• Cellular GPS service (the data connection that makes tracking work)
• Access to the StepSafe app and dashboard
• Location tracking, safe zones, and alerts
• Software updates

What “lifetime” means

“Lifetime” refers to the functional lifespan of your device: for as long as your StepSafe Kids device works and is supported. It is not tied to a fixed number of years; it lasts as long as the device does.

Replacement devices

Lifetime Pro covers the device you receive and its cellular service for that device’s functional life.

If your device fails due to a manufacturing defect within the warranty period, we replace it and your Lifetime Pro carries over to the replacement at no cost. That is a defect on our side and we cover it.

In your first year, whatever happens to the device, your Lifetime Pro moves with you. For twelve months from the date you receive your device, if you need a replacement for a reason the warranty does not cover, you can buy one at the discounted Lifetime holder rate and your Lifetime Pro service transfers to it. That includes accidental damage, water damage beyond the IP65 rating, and misuse. There is no limit on how many times this can happen inside that first year.

To be clear about what this is and is not: this is a service transfer, not a warranty. The warranty covers manufacturing defects and gives you a free repair or replacement. This provision does not make replacements free. You pay for the hardware, and what carries over is the Lifetime Pro service you already bought, so you are never asked to buy that twice inside your first year.

The current replacement price for Lifetime Pro holders is $109 USD. We will give notice before changing it. That rate applies whether the replacement is inside your first year or after it, and it is below the $149 USD retail price of the device after the campaign.

After twelve months, Lifetime Pro holders can still purchase a replacement device at a discounted rate, but service on that device is a new arrangement: either the monthly subscription, or a yearly subscription at a lower rate. Lifetime Pro is not sold again on a replacement device.

We want to be straightforward about why. Lifetime means the lifetime of your device, not an unlimited commitment across future devices. Cellular service costs us money every month, and a promise we cannot sustain is worth less to you than one we can.

See our warranty and replacement policy for what the warranty covers.

What it does not mean

• It does not guarantee the device will function forever; no electronic device lasts indefinitely.
• It is tied to the product, not transferable to a different person’s separate account (though a family can move it between their own children as needed).
• If cellular networks fundamentally change (for example, a carrier retires the network the device uses, as happened with 3G), we’ll give advance notice and work with Lifetime members on the best available path forward.

The honest version

We’re a small company making a long-term promise, and we’ve priced Lifetime Pro to keep it sustainably. Our commitment is real, and we’ll always be transparent about what we can and can’t guarantee.